Here's an interesting quandary. My web site hosting company refuses to answer any correspondence from my lawyer. The reason my lawyer is trying to contact them is to avoid a lawsuit.
The crux of the matter is that I've had intermittent uptime issues which got so bad over the summer that I pressed the company for first, six months of free service, and later, a refund of $400, to which the COO of the company agreed.
Now, more than a month later, nothing. No refund, no free service, not even a response to emails. They just think I'm going to forget it.
The company hosts this site, but I'll risk them shutting me down when I sue. Over the course of 4 years, because I run PPC ads, has cost me a ton of money and untold amounts from people who just plain could not access the site during one of their unplanned downtimes (at least 30 of them).
There are lots of web hosts out there. The one I'm with isn't the best, though I'll admit, now that they've moved me to a new server (4th time), it's better. But I know it's only a matter of time before the downtimes begin to occur again. I'm not leaving until they pay up or get the subpoenas. That's my leverage at this point.